Managers Who Use ChatGPT to Promote Employees – What Could Go Wrong?
While artificial intelligence (AI) can be a powerful tool in a manager’s arsenal when it comes to efficiently making decisions, it is essential to use it ethically and fairly. Companies are no longer relying on AI solely to automate repetitive tasks or produce predictive analytics — recent studies have shown that over 60% of managers use AI for critical employment decisions, such as hiring, firing, layoffs, and/or promotions. And more than one in five managers use AI to make these decisions without any human input. As managers increasingly — and often blindly — rely upon AI, companies may risk significant legal exposure. Although it may be tempting to use AI to streamline employment decisions (e.g., hiring, promotion, workforce reductions), it is critical to remember that AI output merely reflects the data the system receives. These systems have no measurement for context, lack human judgment and empathy, and risk producing outcomes with unintended disparate impacts. A Cauti...