When Bad Things Happen to Good Employers: 10 Crisis Management Tips
Crisis planning is not everyone’s idea of a good time, but an ounce of prevention is worth it when you are faced with a crisis. Here are 10 things to think about as you prepare for a possible crisis: Where is your organization vulnerable? Talk to employees, managers, and executives to learn what keeps them up at night . Then, plan what to do if those events happen. Who are your stakeholders? Who will be looking for a response from your company? It will depend on the crisis, but d on’t forget employees, customers, vendors, and investors, as well as stockholders . Select your crisis team . Again, some members will depend on the type of crisis, like a data breach, product recall, or a sexual harassment claim. Who are your outside experts? Are your conversations protected by attorney-client privilege? Do you want them to be? Choose the right spokesperson . This person should have media training, be comfortable accepting criticism, express compassion, and stay calm under questioning. It ...