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AI Hallucinations Could Cause Nightmares for Your Business: 10 Steps You Can Take to Safeguard Your GenAI Use

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  Consider the following real-life scenarios: An airline’s AI-powered  chatbot  promises a customer that it could provide a steep discount for a bereavement flight – a promise that goes directly against company policy. A court later ruled that the airline had to honor the promise. A researcher  gathering background information  on a prominent professor discovers evidence that the professor had been accused of making sexually suggestive comments and attempting to inappropriately touch a student – but it turns out that ChatGPT invented both the story and the citations to it. HR uses AI to develop a  job description  for an entry-level role but didn’t read it closely enough before posting it. After no one applied, the HR reps discover that the opening required candidates to have five to seven years of experience. The Chicago Sun-Times and Philadelphia Inquirer (and others) publish a  syndicated summer reading list  to guide readers about th...