Woeful Lack of Training for Chatbot Use in Workplace
A new US National Cybersecurity Alliance survey shows that over one-third (38%) of “employees share sensitive work information with artificial intelligence (AI) tools without their employer’s permission.” Not surprisingly, “Gen Z and millennial workers are more likely to s hare sensitive work information without getting permission.” The problem with employees sharing workplace data with chatbots is that if a worker inputs sensitive personal information or proprietary information into the model, that information is then used to train the model. If another user enters a query that the original information is responsive to, then the sensitive or proprietary data is provided in the response. That’s how generative AI works. The data disclosed is used to teach the model and is no longer private. According to Dark Reading, several cases illustrate how significant the risk of employees sharing confidential information with chatbots is: “ A financial services firm integrate...