Navigating a Security Incident - Communication “Dos” and “Don’ts”
Communication during a data breach is challenging in the best of circumstances, and control of information, especially early in a breach response, is critical. B elow are some DOs and DON’Ts for communicating during a data breach. The security incident response process inevitably brings a myriad of challenges for a company unfortunate enough to experience one. Although implementing an appropriate communication strategy may not be at the top of the list of the initial concerns for a company in the throes of a ransomware attack or other type of security incident, it should be. Appropriate communication discipline will help protect attorney-client privilege and similar legal protections and mitigate the significant risks (legal, reputational, financial) associated with the unintended disclosure of incident-related communications. With this in mind, we have included below a set of Communication Dos and Don’ts to help companies approach this aspect of the incid...